Ambience was built on a simple belief: the best care happens when clinicians can focus on the patient, not the paperwork. That belief has guided everything we’ve built for clinicians: from chart-aware documentation to coding and beyond.

Today, we’re extending that same philosophy to the largest segment of the healthcare workforce: nurses. We're excited to announce the launch of Chart Chat for Nursing, the first step in a purpose-built nursing care copilot designed in partnership with frontline nurses and nursing executives — and already live at Cleveland Clinic and rapidly expanding to major health systems.

The Real Challenge: Cognitive Burden

Through our work with the Ambience Nursing Council, a clear through-line emerged across frontline nurses, CNOs and nursing informatics executives: After staffing, the top issue is cognitive burden — not the difficulty of providing high-quality care itself, but the sheer volume of fragmented information, context-switching and mental overhead that pulls nurses away from it.

Nurses spend a significant portion of their shift hunting for information, piecing together clinical context from physician notes, diagnostics, flowsheets and more. But that synthesis isn't just background prep; It's the foundation for every care decision they make. Which patient needs attention first? What's changed since the last shift? Is this new symptom meaningful? Nurses are constantly translating incomplete information into prioritized action, all while managing an unrelenting task load across their entire patient panel.

Chart Chat for Nursing

This is why we built Chart Chat for Nursing at the point where nurses showed us the pain is most acute: the constant work of piecing together scattered clinical context while juggling patients, tasks and competing demands.

Chart Chat lives inside the EHR and lets nurses ask questions about their patients' care in plain language. It has the full context and clinical intelligence needed to understand the intent behind every query — retrieving and synthesizing clinician notes, hospital policies, medications and diagnostics in seconds. And it goes beyond retrieval to deliver real care guidance: interpreting abnormal values in the context of a patient's full history, flagging potential drug interactions, and drawing on broad clinical knowledge to help nurses understand a diagnosis, a medication or a care pathway on the spot.

Safety at the Frontline

Nurses are at the frontline of defense in patient safety. That’s why every chart chat response is supported by a three-tier architecture that creates a foundation of safety built into the technology:

• Standard evaluations before deployment

• Real-time response validation and quality monitoring

• Continuous nurse-in-the-loop feedback

Chart Chat is transparent about what it knows and explicit about its limits. When it encounters ambiguity or insufficient data, it says so rather than generating a confident answer. It is strictly scoped to clinical questions and will not engage with queries outside that boundary. And before any capability reaches a nurse, it goes through rigorous clinical validation to ensure every response meets the bar a care setting demands. And because nursing workflows can vary meaningfully across specialties and care settings, the safety architecture is built to respect those differences.

Critically, every response is paired with citations and source attribution because nurses need more than answers; they need to trust where those answers came from. Citations allow nurses to trace any response back to the underlying note, order, or result, preserving confidence without reintroducing the full burden of chart review.

What Comes Next

We believe AI has a profound role to play in nursing — not by replacing their judgment, but by strengthening it at every level of experience and every setting of care. The nurses who show up every shift, carrying the weight of an entire patient panel, deserve tools that meet the complexity of that work.

And we’re grateful to build that future in close partnership with the Ambience Nursing Council and health systems like Cleveland Clinic, whose frontline feedback shapes every step of our roadmap and the evolution of nursing AI.

Chart Chat for Nursing is live today at Cleveland Clinic with a pilot group of nurses. Broader availability will expand throughout 2026. For further details, please request a demo to learn more here.