Privacy Policy

Ambience Healthcare, Inc. (“Ambience”) is committed to protecting your privacy. This Privacy Statement explains the types of personal information we may collect from visitors to this website, why we collect it, and with whom we may share it. It also describes how we protect your personal information and how you can contact us with any questions.


Ambience’s core business services involve providing doctors and other clinicians with technology that enables them to document and transmit information seamlessly into their patients’ Electronic Health Records (EHRs). When we provide these services within the healthcare environment in the United States, we are subject to a federal medical privacy law called HIPAA (Health Insurance Portability and Accountability Act). Registered users of our healthcare services within the United States must agree to additional terms in order to use our services in compliance with HIPAA. When providing services in the United States, we are classified as a Business Associate under HIPAA, and that law’s protections apply to all patient information we access.

Any personal information collected through our website is not subject to HIPAA, which is why this Privacy Statement describes the privacy practices and protections applicable to personal information we collect online.


You may choose to provide us with personal information via this website. For example, you may use our web form to submit questions to us about potential business or professional opportunities or product updates. Our form for these inquiries collects name, address, email address, and other information you choose to submit. You may also choose to email us through the site, in which case we will receive your name, email address, and other information you include. Please do not send us confidential information through our website.

In addition, registered users of our healthcare services may log into a password-protected portal (area) in our website in order to seek technical support and handle administrative matters. We use information collected through this portal to communicate with our registered users about administrative matters and technical support issues. We may aggregate and/or anonymize this information to improve our services. Users are not allowed to send patient medical information (called Protected Health Information under HIPAA) through this administrative and support portal.


We do not collect personal information when you visit our website unless you choose to provide it to us. If you send us questions and/or let us know that you would like updates about Ambience, we may respond to your questions and/or send you news about company developments or product updates from time to time. If you do not wish to receive further publications or emails, please contact us via email at We use personal information collected through our website only for purposes consistent with the reasons you provided it.


We collect non-personal web usage information about visitors to our site. This may include information about your browser type, geographic location, IP address, and pages you visit. We may also use cookies, web beacons, and/or third-party web analytic tools to analyze website traffic.

Cookies are small text files or data placed by your web browser on your hard drive to store information that allow a website to recognize whether a certain computer or device has been used to visit the site in the past. Cookies enable websites to keep track of online patterns and preferences and make the personalization of web experiences possible. You can adjust your browser settings to remove or block cookies. A web beacon is a graphic on a web page or in an email that gathers non-personal web log information about pages visited or emails opened. Web analytics services record non-personal data such as browser type, operating system, the date and time of a visit, where visitors came from, the pages visited on this website, the time spent viewing site, where visitors went when they left the site, and return visits to the site.

We may aggregate this non-personally identifiable data to better understand how visitors use our site, and to help manage, maintain, and report on use of our website. We may store IP addresses for fraud detection and prevention purposes.


California recently enacted a law requiring websites to explain certain online practices regarding tracking of visitors.

Ambience does not engage in tracking visitors to our website. We thus do not operate any differently in response to “Do Not Track” signals, which are signals some web browsers send to websites to make them aware of whether their visitors wish to be tracked over time and across websites. Except for any information that is voluntarily entered, we do not acquire personal information through our website. We also do not authorize third parties to collect personal information about your online activities over time and across different websites when you visit our website.


If you provide personal information to us via the website, we may share it with service providers who assist us in activities such as technology or communications management. These providers are not authorized to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We will not share personal information about you with third parties for marketing purposes.

We might share personal information if we were to sell or transfer all or a portion of our business or assets, in which case we would make commercially reasonable efforts to contractually require the recipient to treat the information in accordance with this Privacy Statement. We might also disclose information about you (i) if required by law, subpoena, court order, or legal process, (ii) to law enforcement or other government authorities, or (iii) if we believe disclosure is necessary or appropriate to prevent serious physical harm or in connection with an investigation of illegal or fraudulent activity.


We are committed to maintaining the security of personal information. We use appropriate administrative, technical, and physical security measures intended to protect against loss, misuse, improper access, disclosure, alteration, or destruction of personal information. If we share personal information with third parties to provide services to us, we will contractually require them to employ appropriate security measures to protect it.


We may provide links to other websites for your convenience and information, but we do not operate these websites and are not responsible for their privacy practices or content. Please contact those websites directly if you have any questions about their practices.


The website is intended for use by adults. Children under the age of 13 are not permitted to submit any personal information to us online.


We may transfer your personal information to our offices or service providers in various countries, including to jurisdictions not deemed “adequate” by European Union governmental bodies. Please do not provide us any information that you do not wish to be transferred internationally.


If you would like to access or change information you have submitted to us online, please contact us via email at


We may update this Privacy Statement at any time and, if so, we will post the new effective date below. We expect most changes to be only editorial in nature or reflect changes in the services we offer. In the unlikely event that we would ever make material changes permitting us to share online personal information more broadly than is described here, we would post a prominent announcement on this site.


Ambience welcomes your comments. If you have any questions or comments about our Privacy Statement or our information practices, please contact us via email at

Ambience Healthcare is not established in the EU, however we do maintain a designated UK and EU representatives under Article 27 of GDPR:

EU - Ireland Representative
Adam Brogden
+ 353 15 549 700
Instant EU GDPR Representative Ltd
Office 2 12A Lower Main Street,
Lucan Co. Dublin
K78 X5P8 Ireland

UK Representative
Adam Brogden
+ 441 772 217 800
GDPR Local Ltd
1st Floor Front Suite
27-29 North Street,
Brighton England BN1 1EB

The fastest, most convenient way to contact GDPRLocal is via these forms:
You can also send an email to


The effective date of this Privacy Statement is October 26, 2020.