The demands on primary care clinicians have grown increasingly complex, especially in value-based care settings. With a focus on population health, Alpine Physician Partners (Alpine) has remained steadfast in its commitment to providing compassionate, patient-centered care while addressing the operational burdens to bring back the “joy of practice.” Alpine’s commitment to providing clinicians with the right resources and technology led them to seek an innovative solution to alleviate administrative burdens while optimizing care delivery and the patient experience.
In 2023, after evaluating multiple ambient AI solutions, Alpine partnered with Ambience to pilot its platform, designed to support both fee-for-service and value-based care practice models. Ensuring documentation complies with MEAT criteria was a top priority, as was robust point-of-care support that allows clinicians to focus on the patient. Alpine clinicians also found Ambience invaluable for capturing complex clinical conditions, such as memory-related conditions like Alzheimer’s dementia, while ensuring precise and compliant documentation for claims submission.
The technology also helped optimize the patient experience. Ambience’s after-visit summary capability enabled the creation of customized patient summaries that bridged communication gaps between clinicians, patients, and their families, fostering understanding and trust. Additionally, its multilingual support and seamless, bi-directional EHR integration with native in-EHR editing allowed clinicians to focus on compassionate care without worrying about copy-paste workflows.
The impact was transformative. Clinicians experienced significant improvements in their workday, including 3.4 hours saved per day on documentation, enhanced productivity through an increase in work RVUs, and even a boost in provider satisfaction and patient NPS. Using Ambience also translated to a better reported work-life balance and reduced feelings of burnout.
As Alpine continues its work in population health and value-based care, its partnership with Ambience underscores its promise of freeing clinicians to focus on what matters most – practicing at the top of their license while making a lasting impact on the lives of their patients.
Decreased Burnout & Time Savings
High Utilization and Clinician Satisfaction
Improved Patient Experience and Productivity
Hear from the team at Alpine Physician Partners
There’s a strong correlation that a tight doctor-to-patient relationship can improve a patient’s overall health. Alpine is founded on the principle of fortifying the sacred bond between the clinician and patient. Clinicians are under tremendous pressure to address the multiple and complex needs of patients with limited time. With Ambience, our clinicians can focus 100% on providing compassionate care to their patients instead of focusing on the computer screen, ultimately allowing them to practice at the top of their license while capturing necessary information without having to take their work home.
Chan Chuang, MD, FACP, FCCP
President, Alpine Physician Partners
Improving efficiency in healthcare isn’t just about increasing patient access. We’re investing in a culture that values and compassionately supports our clinicians and our patients. We believe that every interaction counts and can help improve overall outcomes. To that end, our Ambience partnership will reduce burnout, help providers better communicate and connect with their patients, and ensure clinicians are able to seamlessly document the interactions.
Lina Hodac
Vice President, Clinician Experience, Alpine Physician Partners
