Transforming patient care at John Muir Health with ambient AI: Boosting patient face-time by 20% and cutting charting time by 24%

John Muir Health is a nationally recognized, not-for-profit health system east of San Francisco serving patients in Contra Costa, Alameda and southern Solano Counties.

1,150

Affiliated providers

1,150

Affiliated providers

86

Facilities

86

Facilities

As one of the most forward-looking health systems in the United States, John Muir Health began testing various AI documentation solutions in 2023 to support clinicians and reduce administrative work. The leadership team was looking for technology that could handle clinicians' complex and diverse documentation needs across different care settings and specialties and meaningfully address clinician burnout.

After rigorously evaluating various technologies, JMH selected Ambience because it was the only solution to navigate all of its clinical specialties, from primary care to pediatrics to oncology, and execute a seamless, end-to-end integration with Epic. Working closely with Ambience and its colleagues at Epic, John Muir Health launched one of the world’s first Epic integrations with ambient AI technology.

After deploying Ambience across 15 specialties, John Muir Health measured significant decreases in documentation time and feelings of burnout while increasing patient face time. Ambience’s AI platform, point-of-care CDI, and coding improvements also generated enough ROI to justify implementation without asking providers to see more patients.

Patient Experience & Satisfaction

1.16

point increase in patient satisfaction for providers with 60% Ambience utilization—nearly 3x the gain compared to providers with lower or no utilization.

1.16

point increase in patient satisfaction for providers with 60% Ambience utilization—nearly 3x the gain compared to providers with lower or no utilization.

21%

increase in patient face time, leading to 40 more minutes per day, per provider (Epic UAL data)

21%

increase in patient face time, leading to 40 more minutes per day, per provider (Epic UAL data)

Clinician Well-Being & Satisfaction

11%

decrease in clinician burnout (Physician survey data)

11%

decrease in clinician burnout (Physician survey data)

86%

of clinicians feel like Ambience increases efficiency (Press Ganey Physician survey data)

86%

of clinicians feel like Ambience increases efficiency (Press Ganey Physician survey data)

91%

of clinicians would feel disappointed if they could no longer use Ambience (Press Ganey Physician survey data)

91%

of clinicians would feel disappointed if they could no longer use Ambience (Press Ganey Physician survey data)

Clinician Productivity & Efficiency

24%

decrease in time in notes and patient instructions (Epic UAL data)

24%

decrease in time in notes and patient instructions (Epic UAL data)

18%

decrease in after-hours charting, reducing “pajama time” and improving work-life balance (Epic UAL data)

18%

decrease in after-hours charting, reducing “pajama time” and improving work-life balance (Epic UAL data)

increase in coding complexity through more precise documentation

increase in wRVUs, reflecting improved documentation efficiency and enhanced billing accuracy

Financial Sustainability

$3,000,000

in estimated cost savings from a 44% reduction in primary care provider turnover, lowering recruitment and onboarding expenses while retaining experienced clinicians

$3,000,000

in estimated cost savings from a 44% reduction in primary care provider turnover, lowering recruitment and onboarding expenses while retaining experienced clinicians