Memorial Hermann Health System records $37,500 in additional annual productivity per emergency department physician
A new KLAS Research ROI validation report examines how Memorial Hermann Health System is using Ambience to reduce documentation burden and improve emergency department clinician experience and performance.
Financial Impact and Clinical Productivity
The report evaluates productivity and documentation outcomes measured during a 15-month pilot involving about 100 emergency department physicians. Additional annual productivity was associated with improvements in productivity, documentation efficiency, and coding performance.
Clinician Experience and Adoption
Clinicians reported reduced documentation burden and the ability to complete more documentation during patient encounters rather than after hours. In a setting where physicians make complex decisions under significant time pressure, Ambience helps produce more complete records while capturing the complexity of care delivered.
Perspectives from Clinical Leaders
These findings reflect our team’s commitment to improving clinical documentation, measuring the impact, and making sure the technology delivers meaningful value for our physicians and the patients they care for.
Christopher Langan, MD
CEO, Memorial Hermann Health System Physician Organization
Independent ROI Validation
KLAS conducted in-depth interviews with Memorial Hermann stakeholders to examine the outcomes achieved and how they were measured. Memorial Hermann used clinician surveys, operational data, and independent billing data, comparing physicians using Ambience with non-users and those using human scribes.
Ambience Healthcare ROI Validations 2026: Reducing Documentation Burden to Improve Clinician Experience & Performance.