MultiCare Health System selects Ambience Healthcare after three-way competitive evaluation

MultiCare Health System selects Ambience Healthcare after three-way competitive evaluation

Following a rigorous, head-to-head evaluation throughout 2025, MultiCare selected Ambience for an enterprise-wide rollout. More than 550 clinicians across more than 20 specialties evaluated three leading ambient AI solutions using a standardized framework focused on patient experience, clinician satisfaction, administrative burden reduction, and financial sustainability. Ambience emerged as the top-performing platform across usability, clinical impact, and provider satisfaction.

Following a rigorous, head-to-head evaluation throughout 2025, MultiCare selected Ambience for an enterprise-wide rollout. More than 550 clinicians across more than 20 specialties evaluated three leading ambient AI solutions using a standardized framework focused on patient experience, clinician satisfaction, administrative burden reduction, and financial sustainability. Ambience emerged as the top-performing platform across usability, clinical impact, and provider satisfaction.

550+

Clinicians participated in the evaluation

550+

Clinicians participated in the evaluation

20+

Specialties represented in the evaluation

20+

Specialties represented in the evaluation

Ambience Outperforms in Three-way Evaluation

Solution A

Solution A

Ambience

Ambience

Solution B

Solution B

Ease of Use

Ease of Use

77%

77%

95%

95%

87%

87%

Accuracy

Accuracy

50%

50%

94%

94%

59%

59%

Saves me time

Saves me time

67%

67%

95%

95%

75%

75%

Encounter Utilization

Encounter Utilization

40%

40%

77%

77%

53%

53%

NPS

NPS

-30

-30

63

63

0

0

Clinical Workflows and Efficiency

33%

Reduction in time spent on clinical documentation

33%

Reduction in time spent on clinical documentation

38%

Reduction in after-hours documentation time

38%

Reduction in after-hours documentation time

5%

Increase in wRVUs across all trial participants and encounters

5%

Increase in wRVUs across all trial participants and encounters

11%

Increase in documented HCCs per encounter

11%

Increase in documented HCCs per encounter

Clinician Adoption and Utilization

92%

Clinician adoption among participating providers

92%

Clinician adoption among participating providers

81%

Of patient visits utilize Ambience across different specialties (4% increase after three-way pilot)

81%

Of patient visits utilize Ambience across different specialties (4% increase after three-way pilot)

63 points

Higher Net Promoter Score than the next best solution evaluated

63 points

Higher Net Promoter Score than the next best solution evaluated

Patient Experience

17%

Increase in patient face time, supporting clinician–patient interaction

17%

Increase in patient face time, supporting clinician–patient interaction

Hear from the team at MultiCare Health System

We weren’t interested in hype. We wanted proof of technology that could truly help our physicians, APPs and patients. Ambience didn’t just perform well, it was the clear favorite among our clinicians. When your front line staff overwhelmingly chooses a solution because it makes care better and their work easier, that’s where you invest.

Todd Czartoski, MD

Executive Vice President and Chief Physician Executive, MultiCare

This is another example of MultiCare’s clinical and IT leadership coming together with a clear purpose, engaging the right stakeholders early, focusing on what matters, and scaling what works. Ambience proved its value not just in metrics, but in the smiles on our clinicians’ faces. When our providers thrive, our patients benefit.

Scott Waters

Chief Information Officer, MultiCare

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Platform. People. Promise.

Product

Emergency Department

By Role

Company

Customer Stories

KLAS Spotlight Report

KLAS ROI Validation Report

Trusted by

© 2026 Ambience

Terms of Service

Platform. People. Promise.

Product

Emergency Department

By Role

Company

Customer Stories

KLAS Spotlight Report

KLAS ROI Validation Report

Trusted by

© 2026 Ambience

Terms of Service